JFlowers JF20-ZEF Pool Cue

Pick Up and Delivery 

• Pick-up: Self collection can be done earliest in 1 working day. Collection will be from the specific locations and time (see pick up availability under the 'buy button').
• Delivery: Do give us 5 working days to process and ship your order. Free delivery within Singapore for orders above SGD 150. Shipping fees of SGD 25 will apply for orders under that amount.
• For Malaysia, a flat fee of RM 150 will apply regardless of order value. For other international orders, please email us (see email address below) for more information. 

Packing and Quality Assurance

• All cues are properly packed and handled for shipping.
• To ensure cues are well-protected in transit, we only use reliable third-party courier services in Singapore for shipping.
• Customers can also visit our physical showroom (see below) to test our cues before purchasing. No safer way than to test the cue for yourself! 
• To ensure our products are satisfactory, we also offer a 30-day return policy (see below).

Payment Methods

• All prices include government Goods and Service Tax (GST) for Singapore orders.
• We accept the following payment methods:

1. Cash (onsite)
2. Visa or Master Credit card - Add to cart and make payment via credit card
3. Paynow - to our company UEN number 
4. Bank Transfer - to our DBS / OCBC bank account

Warranty

Warranty and aftersales support are only applicable to cues purchased from authorized dealers and official distributors including BilliardCuesOnline.

For purchases made through unauthorized sellers:

• Product warranty will be voided by the JFlowers factory - each cue requires official proof of purchase details (e.g date) for tracking and verification with production batch numbers;
• will not be eligible for service, exchange, or refund.
  

Return Policy 

• All cues bought online comes with 30-day return policy. Should you find your cue has any problem or you are not satisfied with it due to a defect, you can return it to us at our office for an exchange. Items sold are non-refundable.
• Please email us at sales@billiardcuesonline.com with the information (defect info and image) first, and also bring along a receipt during the exchange.